Payment and delivery
Payment and delivery
The owner of the familand.eu online store (hereinafter referred to as the online store) is 4Family OÜ (registration code 14235907), location: Harjumaa, Tallinn, Vormsi 4-25, 13913.
Validity of the contract of sale, information on goods and prices
The terms of sale apply when purchasing goods in the online store.
Prices of products sold in the online store are listed next to the goods. The delivery fee is added to the price.
The amount of the delivery fee depends on the location of the buyer and the method of delivery. The shipping fee is displayed at checkout.
Information about the product is presented in the online store directly next to the product.
Placement of order
To order a product, you need to add the selected products to the cart. To place an order, you must enter the required data and choose the appropriate method of delivery. After that, the screen displays the amount of payment that can be made by clicking on the link to the bank website or otherwise.
The agreement comes into force from the moment of payment of the amount payable to the current account of the online store.
If the ordered goods cannot be delivered due to the lack of goods in stock or for any other reason, the buyer shall be notified as soon as possible, and the money paid (including the costs of delivery of the goods) shall be returned immediately, but not later than 14 days from the date of sending the notification.
Goods are delivered to the following countries: Estonia, Finland, Latvia, Lithuania, Sweden, all of Europe.
The cost of delivery of the goods is borne by the buyer, the relevant price information is displayed near the shipping method.
Shipments within Estonia reach the destination specified by the buyer, normally within 1-2 working days from the date of entry into force of the contract of sale. Delivery outside Estonia takes place within 2-14 calendar days.
Right to return
Upon delivery of the order, the buyer has the right to terminate the contract concluded in the online store within 14 days [depending on the category of goods, the buyer may not have the right to return, in this case it is necessary to make a list of relevant goods and services, which must also meet the conditions listed in paragraph 4 of article 53 of the Law of Obligations Act].
The right to return does not apply if the buyer is a legal entity.
In order to exercise the 14-day right to return, the ordered goods must not be used in any other way than to verify the complete set, properties and serviceability of the goods in the same way as it is allowed to test the goods in a regular store.
If the product has been used for a purpose other than necessary to ensure its completeness, properties and serviceability, or if it shows signs of operation or wear, the online store has the right to reduce the amount of the refund in accordance with the reduction in the value of the goods.
To return the goods, you must submit a notice of rejection to purchase the goods, the form of which can be found here: notice of rejection, and send it to the email address email@example.com no later than 14 days from the date of delivery.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not match the one ordered (e.g., wrong or defective item).
The buyer must return the goods within 14 days after submitting the notice or provide a certificate of transfer of the goods to its deliverer within the above-mentioned period.
Upon receipt of the returned goods the online store returns all costs incurred by the buyer under the contract immediately, but not later than after 14 days.
The online store may refuse to refund payments until the thing that is the subject of the contract is received back, or until the buyer provides proof that the thing is sent back, whichever happens first.
If the buyer has clearly chosen a shipping method other than the cheapest standard method of delivery of things, the online store is not obliged to return to the consumer the cost that exceeds the cost of the standard method of delivery.
The online store has the right to cancel the purchase and sale transaction and require the buyer to return the goods if the online store mistakenly indicated a price significantly lower than the market price of the goods.
Under the terms of the contract, the online store is responsible for non-conformity or defect of the goods sold to the buyer, existing already at the time of its transfer or detected within two years from the date of transfer of the goods to the buyer. During the first six months from the date of transfer of the thing to the buyer, it is assumed that the defect was already present at the time of transfer of the thing. Refutation of the relevant assumption is the responsibility of the online store.
If a defect is detected, the buyer has the right to contact the online store no later than within two months by sending an e-mail to: firstname.lastname@example.org, or calling the number: +372 5622 7987.
The online store is not responsible for defects arising after the transfer of goods to the buyer.
If the goods purchased in the online store have defects, for which the online store is responsible, the online store shall repair or replace the defective goods. If the goods cannot be corrected or replaced, the online store returns to the buyer all costs incurred under the contract of sale.
The online store responds to the complaint submitted by the consumer in writing or in a form that allows its written reproduction within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data provided by the buyer (including name, phone number, address, e-mail address, bank details) only when processing the order and sending the goods to the buyer. The online store reports personal data to the company carrying out the shipment to deliver the goods.
The online store sends a newsletter or promotional offers to the buyer’s e-mail address only if the buyer has expressed a corresponding desire by entering his / her e-mail address on the site and has also indicated his / her desire to receive direct mail.
The buyer may opt out of receiving promotional offers and newsletters at any time by informing us in an email or by following the instructions provided in the promotional email.
Settlement of disputes
If the buyer has any claims to the online store, then they should be reported to the e-mail address email@example.com or calling: +372 5622 7987
If the buyer and the online store cannot resolve the dispute by agreement, the buyer can file a claim with the Consumer Disputes Committee. You can get acquainted with the conditions of production and submit an application here.
The competence of the Committee includes the resolution of disputes arising from the contract between the buyer and the online store. Consideration of the buyer’s complaint in the Committee is free of charge.
The buyer can lodge a claim with the EC platform, dealing with consumer disputes.